Shipping policy

If you are ordering salves/balms, please note that extreme warmth during shipping may cause them to melt. These all natural products do not contain any preservatives, fillers, or synthetic stabilizers. As a result, these delicate natural products are sensitive to temperature changes. Unfortunately, melting is a natural reaction to heat and we have no control over conditions present during transit or delivery. Rest assured that the efficacy of these products remain! When your order arrives, you may need to place salves/balms in the fridge and give it a stir as it begins to harden. They will then return to their original consistency.

The consistency of whipped butters may change to become more like a balm if melted. Whipping adds tiny air bubbles that lightens the density and changes the texture, making the butter light and fluffy. If a whipped product melts, the air bubbles collapse so the volume will decrease resulting in a jar that may not look as full. We have had customers scoop out the butter and whip it with an electric mixer and it will return to it's original fluffy consistency. Note that the butter has to be cold for this to work.